Customer Support for Your SIMs and Routers
Make support effortless. With your own secure client login, you can raise requests, report faults and track progress anytime, all in one place.
Raise a support request
185+ countries
|
960+ networks
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US-based support
GET HELP
Three ways to reach Titus Telecom support
Log in to raise a request or check your invoices, or call the team directly.
Customer Service Desk
Raise a support call, report a fault and track progress on every request. Log in with your client account.
Customer Billing Portal
View your services and invoices in one place.
Call our US team
Speak to the team on +1 813 644 3851, or email sales@titustelecom.com if you don't have a login yet.
SERVICE LEVELS
Over 99% uptime, backed by a US team
Resilient by design
A resilient network with automatic failover between carriers, so one network outage doesn't take your devices offline.
Monitored 24/7
Your connectivity is monitored around the clock by our experienced US-based support team.
Clear communication
Fast, clear updates if there's ever an outage or issue, so you're not left guessing.
Hands-on help
Stuck on a setup? We can join a screen share and walk you through it, often the same day.
SPEED THINGS UP
What to include when you raise a request
A few details up front mean we can start on the fix straight away instead of coming back with questions.
• SIM ICCID · the long number printed on the SIM, or shown in your portal
• Device or router model · for example a Teltonika RUT241 or RUTM50
• Location · where the device is, and whether it's fixed or moving
• When it started · and anything that changed around that time
•What you've tried · restarts, swapped SIMs, checked the APN
Raise a support request
TESTIMONIALS
See What Our Clients Are Saying
Read All Testimonials“Titus Telecom has been a pleasure to do business with. Their customer service is top notch, the shipping was quite fast, and the post sales tech support was great as well. I had a question with a device and that same day someone was on a screen share with me to walk me through the question.”
“Excellent provider to work with. SIMs stay connected, pricing and support are top notch. A rarity these days.”
“Great service and reliable connection! Titus has been quick to provide us with SIMs and to ship them to any location we request in the US. They have been great in helping us get them configured correctly by providing live support or email responses within minutes.”
Need help right now?
Call our US team on +1 813 644 3851, or log in to the service desk to raise a request and track it.
Titus Telecom support FAQs
How do I raise a support request?
Log in to the Customer Service Desk and raise a request. You can report a fault, ask a question and track progress in one place. If it's urgent, call us on +1 813 644 3851.
How do I get a service desk login?
Logins are set up for each customer account. If you don't have one yet, call +1 813 644 3851 or email sales@titustelecom.com and we'll get you access.
Where can I see my invoices?
In the Customer Billing Portal. Log in to view your services and invoices.
What should I include when I report a fault?
Your SIM's ICCID, the device or router model, where the device is, when the problem started and what you've already tried. It saves a round of questions and gets the fix moving sooner.
What happens if there's a network outage?
Our SIMs fail over automatically to another carrier, so most devices stay online. If there is an issue on our side, we'll keep you updated with fast, clear communication until it's resolved.
Can you help me set up a router remotely?
Yes. Our team can join a screen share to walk you through configuration, and routers ordered from us can arrive pre-configured with your SIM, private APN and security settings.
Can I manage my SIMs myself?
Yes. Through the Titus IoT Portal you can monitor usage in real time, activate or suspend SIMs, set alerts and run reports.
